No hassle returns. If You Are Not 100% Satisified with Elixicure, Return it for a Full Refund.
Returns can be made within 30 days of receipt, excluding shipping and handling costs. If an ELixicure product arrives damaged, or we made an error, Elixicure will pay to return the item to us for a replacement. If you do not want a replacement product, the product can be returned for money back. If you return your product, you are required to pay for shipping costs.
You may return your purchase within 30 days of receipt for 100% money back guarantee, excluding shipping and handling.
Please complete the following:
- Please email service at firstname.lastname@example.org and include your original order number, what product(s) you are returning, and your name. Or call us at (714) 884-3117.
- Wrap the package carefully. All return products must be in original condition and packaging; otherwise, additional charges may be applied. Return the product using your preferred shipping method to our address.
- Save your return tracking number, and if possible, e-mail it to us so we can track the return. It is important that you save the tracking number and that you insure the return package in case there are any issues during transit.
- Please note: unless the return or exchange is due to an error on our part, we cannot refund shipping and handling. We will issue a full refund for the original purchase.
- Once we receive your returned item, please allow up to 7 business days for us to process your return request. When your return has been processed, you will receive a e-mail with a notification that your refund was processed back to your original payment method. Depending on your bank, it may take between 5-7 days to post to your account.
- Please note that we do not refund any original shipping costs.